DStv World Support
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Knowledge base
General
About
3
What is DStv World?
DStv World
Got More Questions?
Accessiblity
4
In which countries can I access DStv World?
Why can’t I see shows from South Africa?
How many regions can I choose?
I get an error saying that the service is unavailable in my country, why?
Getting started with us
Sign Up
1
How do I sign up?
Free trial
1
How does the free trial work?
Devices
Functions
2
Can I use DStv World on multiple devices?
How do I install the app on my device?
Compatibility
2
Which devices will DStv World be supported by?
Can I sign up and subscribe through the DStv World on my device?
Subscription
Context
1
What subscription options are available on DStv World?
My Account
Profile
1
How do I edit or update my profile?
Functions
6
How do I access my account?
How do I change my password?
I forgot my password. How do I retrieve it?
How do I sign out from the Website?
How do I cancel my DStv World subscription?
View all 6
Payments
Billing
4
How much does DStv World cost?
How can I pay for my subscription?
How do I change my payment method?
When will I be billed for my DStv World subscription?
Details
4
Can I cancel my DStv World subscription?
Why did I recieve an email saying that there is a problem with my payment?
Why did I not get a free 14 day trial when I subscribed to DStv World?
Why have I been charged a nominal amount when I signed up for the free trial?
Technical
Accessibility
1
I get an error saying DStv World cannot be accessed through proxy or unblocking services. What should I do?
Limitations
2
Which devices will DStv World be supported by?
Why don’t you have a DStv World App?
Streaming
4
How fast does my Internet need to be to use DStv World?
Can I stream content lower than 1080?
Is there a limit to how much I watch?
What definition is the content available in?
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